Privacy Policy

September, 20, 2025

Al-Muetamad has developed the “Al-Muetamad Store” mobile application (“the app”) as a free service. This service is provided at no cost and is intended for use as is.

Your Privacy Matters

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our app.

We are committed to protecting your privacy and providing a safe and reliable experience. By using our app, you agree to the collection and use of information in accordance with this policy.

Information We Collect and Use

We only collect information necessary to operate the app and provide the service properly.

Account Information

  • Name, email address, phone number (primary/optional secondary).

  • Password (encrypted).

  • Any additional information you voluntarily provide.

App Usage Data

We may collect general technical information such as device type, operating system version, and the app features you use. This data is used only to improve the app and ensure it functions correctly.

Log Data

We may record basic technical details such as the time and date of usage and possible system errors. This information is used only to diagnose problems and improve performance. It is not used for tracking or advertising purposes.

Purpose of Collecting Phone Numbers

  • Primary number: Required for identity verification and communication about your orders.

  • Secondary number (optional): For additional contact if needed.

Third-Party Login

You may register using Gmail, Apple ID, or your phone number. If you choose this option, only the information required for authentication and account activation will be used.

Data Retention

  • Account information: Retained as long as the account is active.

  • Technical data: Retained for a reasonable period to improve service and ensure security.

How We Use Your Information

  • To operate and provide the app’s services.

  • To process orders.

  • To communicate with you about your account or purchases.

  • To improve performance and user experience.

  • To protect against fraud or security issues.

Sharing Your Information

We do not share your information with any third parties for advertising or tracking. Your data may only be shared with essential service providers (such as hosting or payment processing) under confidentiality obligations and solely to operate the app.

Cookies

We do not use cookies directly. Some built-in third-party services may use cookies for essential operational purposes only.

Your Choices

  • You can edit or delete your account data from within the app settings.

  • You can manage permissions from your device settings.

  • You can opt out of marketing communications at any time.

Security

We apply security measures to protect your information. However, no method of electronic storage or transmission is 100% secure.

Children’s Privacy

The app is not intended for children under 13. We do not knowingly collect data from children.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted here.

This policy is effective as of 2025-09-20.

Contact Us

📧 info@almuetamad.com
📱 +218914479920